Your mission
Are you passionate about IT and looking to grow in a dynamic, cloud-driven environment? As an IT Supporter, you will be the first point of contact for our customers, ensuring smooth operation and resolution of their IT issues. If you're eager to learn, take on challenges, and want to expand your career in IT, this is the role for you!
- Provide professional and efficient 1st and 2nd level support for our customers (via ticketing system, phone, and remote tools)
- Classify, document, dispatch and follow up on support tickets
- Create and maintain documentation, including internal knowledge base articles and FAQs for recurring topics
- Escalate complex problems to engineering teams, while maintaining ownership and communication with the customer
- Maintain accurate records of support activities and ensure high data quality in the ticketing system
Your profile
You have a solid foundation in IT and are looking for an opportunity to develop your skills in a supportive and fast-paced environment. Your ability to troubleshoot and solve problems quickly makes you a valuable resource to customers, and your dedication to learning ensures that you’ll thrive in this growing role.
- Completed IT training (e.g., apprenticeship), advanced technical college diploma in IT, or university degree in IT
- Experience in administering Microsoft and/or Linux server operating systems
- Flexible, resilient, and committed
- Quick to understand technical concepts, and detail-oriented in your work
- Independent working style, but enjoy collaborating in a young, dynamic team
- Strong communication skills and high service orientation
- Fluent in spoken and written German and English (English is used internally, German with the customers)
Why us?
At Naveum, we offer you the opportunity to grow your career in IT in an exciting and innovative environment. You’ll work closely with a supportive team in a company that values learning and professional development. Join us in shaping the future of IT support!
- A dynamic, future-oriented company with exciting challenges
- Office in Adliswil (Switzerland) with excellent public transport connections to the city of Zurich and with flexibility to work remotely
- Attractive employment conditions
- A young, innovative, and collegial team culture
- Room for personal initiative and growth
- Excellent development opportunities
About us
We assist companies on their way into the digital future. As an experienced provider of private cloud, public cloud, data center and managed IT services, we create cloud and infrastructure solutions that our customers can use to sustainably advance digital transformation in order to remain competitive in the future.
Naveum AG is a leading Swiss cloud provider offering services for IT service providers, resellers, and software manufacturers. We prioritize security, transparency, and data privacy, ensuring 100% data retention in state-of-the-art data centers in Switzerland. With services such as Infrastructure as a Service (IaaS), Disaster Recovery as a Service (DRaaS), and powerful, dedicated private clouds for end customers, Naveum provides flexible and scalable solutions. Numerous companies, from start-ups to large corporations, trust our expertise, innovative technologies, and top-notch support.
